Customers choose Roland Schorr because we can provide your business with a one-stop shop outsourced IT experience covering Desktop Management, Server Management, Network Management & Cloud Management.
When you need managed services in the Honolulu, Seattle, Flagstaff & surrounding AREAS to maintain peak operation in the IT network of your small business. Your business can benefit from Roland Schorr’s flat-rate IT Services so you can focus your efforts on spurring your revenues to grow.
RST Managed Services
Your business can choose from two (2) customizable Support Plans designed to deliver Peace of Mind, Productivity & Profit.
Managed Services | PREMIUM
RST will provide you with the Standard and Premium Managed Services features along with our help desk with live phone support. Managed Services does not include hardware, software, upgrades or projects, other than standard patching updates.
- Includes Everything in the Standard Package plus...
- RST Help Desk
- IT Help desk hours for on-premise, remote and after hours IT Support. Guaranteed Response Times.
- Client access portal to manage help desk tickets, stay informed.
- RST Premium Security [in addition to Basic]
- Email Spam & Virus Filtering/Encryption
- Ransomware DNS Protection
- Mobile Device Management
- CyberSecurity Awareness Training
- RST Defense
- Secure backups and disaster recovery solutions.
- Business Continuity Planning
- Interfacing with vendors to support existing systems.
- IT Documentation Management, End User Training
- IT Budget Planning, Quarterly Asset & Inventory Reporting
- Installation & Upgrades
- Replace current hardware as needed and provide maintenance.
- Install or upgrade current software application and/or refresh operating systems.
- New Workstation Setup
- Office 365 CSP Licensing
- Simulated Data Recovery & Restore Tests
- End User Training
Managed Services | STANDARD
RST will provide you with our System & Network Monitoring solution and the below listed services. With the purchase of help desk or pre-paid block of hours, you have access to our Premium Phone support.
- RST Managed Services
- 24x7 System & Network Monitoring
- Security, Website & Application Monitoring
- Help Desk Ticketing
- Add Help desk hours for a Complete IT Solution
- Asset Inventory tracking
- Detailed Reports
- RST Managed Security
- Anti-virus, Anti-Malware & ransomware protection
- Web Content Protection, Encrypted Password Mgmt
- Patch Management
- Microsoft Operating System Security patching
- Third party Application patching
- Microsoft Tier III Application Support
- Office 365
- Microsoft Azure Services
- Microsoft Exchange
- Microsoft SQL Server
- Single Sign-On / Auth Services / MFA Setup
- RST Managed Defense
- Full featured and reliable platform for backup, recovery, and business continuity for local, virtual, and Cloud environments. 100% Up-time - Monthly Flat Fee
- Strategic Infrastructure Planning
- Let RST help you establish a sustainable, secure, compliant, robust, and reliable IT infrastructure that enables a consistent technology experience for all users.
- RST Consulting
- Technical Project Consulting
- Microsoft Infrastructure Projects
- New Hardware Infrastructure
- Virtualization Infrastructure (Hyper-V & VMWare)
- CFO/CIO Level IT Consulting
- IT Budgeting
- Business Continuity Planning
- Information Security Policies
- Industry Compliance & Governance ( HIPAA, SOX, PCI )
- RST Managed Voice
- Modern hosted PBX solution for small and medium businesses.
Let us give you the peace of mind you deserve with your small business today with ROLAND SCHORR & TOWER's managed services.
When you sign up with our managed services in the Honolulu, Seattle, Flagstaff & surrounding areas, here are some of the substantial benefits:
We know that every businesses' needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
Predictable costs 24/7
ROLAND SCHORR & TOWER doesn't charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
Ramped up productivity
Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
We are always available
Part of what makes our managed services in the Honolulu, Seattle, Flagstaff & surrounding areas so exceptional is that we are always available, regardless of time or holiday.