Roland Schorr & Tower
Managed Services

Choose the best level of Service that meets the needs of your Business

Scalable and Cost Effective IT Services for businesses throughout Seattle, Honolulu and Flagstaff

While IT may be at the core of your business, it shouldn’t be a major concern. Depending on your needs, Roland Schorr's team of expert professionals can serve as your IT department or as an extension of your team. You’ll have access to the latest expertise and the newest equipment—with less stress and lower overhead. Now that’s a winning combination.

Why Choose RST Managed Services?
Managed Services provides your company complete management, maintenance, and support for your entire IT infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.

Roland Schorr's predictable IT Managed Services is a monthly service that takes the guesswork out of IT. For a set monthly fee, our technicians monitor your network and take proactive measures to eliminate potential issues.

Predictable IT includes onsite assistance backed by our expert help desk support. If you’re a small or medium company on a fixed budget, or you simply want the flexibility to adjust to the market, our Predictable IT scales up or down with you, keeping your IT requirements and your budget aligned.

RST Managed Services

Managed Services | PREMIUM

RST will provide you with the Standard and Premium Managed Services features along with our help desk with live phone support. Managed Services does not include hardware, software, upgrades or projects, other than standard patching updates.

  • Includes Everything in the Standard Package plus...
  • RST Help Desk
  • IT Help desk hours for both both on-premise and remote IT Support.
  • Client access portal to manage help desk tickets, stay informed.
  • RST Defense
  • Secure backups for your business, business continuity, disaster recovery.
  • Vendor Management
  • Interfacing with vendor support on existing systems, managing warranties.
  • Hardware Installation & Upgrade
  • Replace current hardware as needed and provide maintenance.
  • OS Refresh / Software Installation & Upgrade
  • Install or upgrade current software application and/or refresh operating systems.
  • RST Premium Security Services
  • Anti-virus, anti-malware & ransomware protection.
  • DNS protection & e-mail filtering for spam, malware & phish protection.
  • Mobile device management & security awareness training.
  • Network Management
  • We will manage, update and monitor your network infrastructure both on-premise and in the cloud.
Managed Services | STANDARD

RST will provide you with our System & Network Monitoring solution and the below listed services. With the purchase of help desk or pre-paid block of hours, you have access to our Premium Phone support.

  • Trouble Ticketing at our IT Help Desk
  • Add Help desk hours for a Complete IT Solution
  • 24x7 System & Network Monitoring
  • Outage Alerts & Reporting, Network Availability, System Health
  • Security, Website & Application Monitoring
  • Asset Inventory tracking
  • Detailed Reports
  • RST Managed Security
  • Anti-virus, anti-malware & ransomware protection
  • Patch Management
  • Windows Operating System and Application Security patching
  • Third party Application patching
Additional Services
  • Microsoft Tier III Application Support
  • Office 365
  • Azure Services
  • Sharepoint
  • Microsoft Exchange
  • RST Managed Defense
  • Full featured and reliable platform for backup, recovery, and business
    continuity for local, virtual, and Cloud environments. 100% Uptime - Monthly Flat Fee
  • Strategic Infrastructure Planning
  • RST Consulting
  • Technical Project Consulting
  • Microsoft Infrastructure Projects
  • New Hardware Infrastructure
  • Virtualization Infrastructure (Hyper-V & VMWare)
  • CFO/CIO Level IT Consulting
  • IT Budgeting
  • Business Continuity Planning
  • Information Security Policies
  • Industry Compliance & Governance ( HIPAA, SOX, PCI )
  • RST Managed Voice
  • Modern hosted PBX solution for small and medium businesses.

Call Us Today at (888) 507-9921

STOP your computer problems with our
Expert IT SUPPORT today!

Our Scalable Cost effective IT support means you can stop focusing on your IT issues and whats it's going to cost, and focus on growing your business instead.

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