Roland Schorr & Tower
Managed Services

Choose the best level of Service that meets the needs of your Business

Scalable and Cost Effective IT Services for businesses throughout Seattle, Honolulu and Flagstaff

While IT may be at the core of your business, it shouldn’t be a major concern. Depending on your needs, Roland Schorr's team of expert professionals can serve as your IT department or as an extension of your team. You’ll have access to the latest expertise and the newest equipment—with less stress and lower overhead. Now that’s a winning combination.

Why Choose RST Managed Services?
Managed Services provides your company complete management, maintenance, and support for your entire IT infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.

Roland Schorr's predictable IT Managed Services is a monthly service that takes the guesswork out of IT. For a set monthly fee, our technicians monitor your network and take proactive measures to eliminate potential issues.

Predictable IT includes onsite assistance backed by our expert help desk support. If you’re a small or medium company on a fixed budget, or you simply want the flexibility to adjust to the market, our Predictable IT scales up or down with you, keeping your IT requirements and your budget aligned.

RST Managed Services

Managed Services | PREMIUM

RST will provide you with the Standard and Premium Managed Services features along with our help desk with live phone support. Managed Services does not include hardware, software, upgrades or projects, other than standard patching updates.

  • Includes Everything in the Standard Package plus...
  • RST Help Desk
  • IT Help desk hours for on-premise, remote and after hours IT Support. Guaranteed Response Times.
  • Client access portal to manage help desk tickets, stay informed.
  • RST Premium Security [in addition to Basic]
  • Email Spam & Virus Filtering/Encryption
  • Ransomware DNS Protection
  • Mobile Device Management
  • CyberSecurity Awareness Training
  • RST Defense
  • Secure backups and disaster recovery solutions.
  • Business Continuity Planning
  • Management
  • Interfacing with vendors to support existing systems.
  • IT Documentation Management, End User Training
  • IT Budget Planning, Quarterly Asset & Inventory Reporting
  • Installation & Upgrades
  • Replace current hardware as needed and provide maintenance.
  • Install or upgrade current software application and/or refresh operating systems.
  • New Workstation Setup
  • Services
  • Office 365 CSP Licensing
  • Simulated Data Recovery & Restore Tests
  • End User Training
Managed Services | STANDARD

RST will provide you with our System & Network Monitoring solution and the below listed services. With the purchase of help desk or pre-paid block of hours, you have access to our Premium Phone support.

  • RST Managed Services
  • 24x7 System & Network Monitoring
  • Security, Website & Application Monitoring
  • Help Desk Ticketing
  • Add Help desk hours for a Complete IT Solution
  • Asset Inventory tracking
  • Detailed Reports
  • RST Managed Security
  • Anti-virus, Anti-Malware & ransomware protection
  • Web Content Protection, Encrypted Password Mgmt
  • Patch Management
  • Microsoft Operating System Security patching
  • Third party Application patching
Additional Services
  • Microsoft Tier III Application Support
  • Office 365
  • Sharepoint
  • Microsoft Azure Services
  • Microsoft Exchange
  • Microsoft SQL Server
  • Single Sign-On / Auth Services / MFA Setup
  • RST Managed Defense
  • Full featured and reliable platform for backup, recovery, and business continuity for local, virtual, and Cloud environments. 100% Up-time - Monthly Flat Fee
  • Strategic Infrastructure Planning
  • Let RST help you establish a sustainable, secure, compliant, robust, and reliable IT infrastructure that enables a consistent technology experience for all users.
  • RST Consulting
  • Technical Project Consulting
  • Microsoft Infrastructure Projects
  • New Hardware Infrastructure
  • Virtualization Infrastructure (Hyper-V & VMWare)
  • CFO/CIO Level IT Consulting
  • IT Budgeting
  • Business Continuity Planning
  • Information Security Policies
  • Industry Compliance & Governance ( HIPAA, SOX, PCI )
  • RST Managed Voice
  • Modern hosted PBX solution for small and medium businesses.

Call Us Today at (888) 507-9921

STOP your computer problems with our
Expert IT SUPPORT today!

Our Scalable Cost effective IT support means you can stop focusing on your IT issues and whats it's going to cost, and focus on growing your business instead.

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