At Roland Schorr & Tower, we work hard to build what we call our "Recommended Technology Platform”. We know that using products across this platform will give you a great platform to operate your business from (we know this because we “Eat our own dog food” and use ALL of the services below to run our own company).
Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products.
We also maintain a strong network of contract engineers that we can call on for specific expertise in high level or advanced customization of these core services.
Recommended Technology Platform
- Dell Servers
- Dell Desktops & Laptops
- Open Mesh Switches
- HP Ent Switches
- Open Mesh Wireless
- Sonicwall Router/Firewall
- Webroot Anti-Virus / Anti-Malware
- Solarwinds Managed Backups
- DATTO Managed Backups
- Microsoft Office365 (Exchange | SharePoint | Skype4B | Teams)
- Xerox | HP | Canon Printers
- APC Uninterruptible Power Systems
- Microsoft Azure
- Microsoft Server Platforms (latest release including Exchange and SQL)
- Microsoft Virtualization (Hyper-V)
- Microsoft Windows 7 and above
- Microsoft Office 2013 and above
- Cloud Finder Office 365 Backups
- Polycom IP Phones
- Graybar Electric Racks/Cables
Third Party Vendors
While we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please keep in mind that for 3rd party products outside our Recommended Platform, it may take us some extra time to familiarize ourselves with managing and supporting these products.
If the issues can and should be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.
We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.
Approved Software list
- Microsoft Office Suite (O365, Office 2016|2013)
- Microsoft Teams
- Browsers (Google Chrome, Firefox, Edge, Internet Explorer)
- Adobe Applications (Reader, Air, Shock-wave, Flash)
- Java Run-time Environment
- PDF Creator, Foxit Pro, 7 Zip
- Webroot Anti-Virus
- Backups (Solarwinds Backup Manager, DATTO)
- Finance (QuickBooks, Drake,UltraTax, Dynamics, Sage)
- Legal Software (ProLaw, PCLaw, Clio, Coyote Analytics, Bill4Time, Worldox)
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