We help your businesses increase productivity and get more out of the technology you invest in.

Terms of Service

General

1. Applications of These Conditions

The invalidity or enforce-ability of any one or more of the provisions of this Agreement will not invalidate, or render unenforceable, the remaining provisions of this Agreement.

2. The Commitment Term

After the expiration of the Committed Term, an extension of the Term will automatically commence for the same period as the original Committed Term and will continue indefinitely, unless earlier terminated by you as specified in Clause 4.

3. Termination

4. Representations

5. Notices

6. Governing Law

7. Assignment

8. Variation Of These Terms And Conditions

Goods and services

1. Quote

2. Orders

3. Pricing and Rates

4. Services and Plans

5. Contracting

6. Delivery, Title and Risk

7. Returns and Claims for Goods and Services

8. Computer Utility, Functionality and Fitness for Purpose

9. Force Majeure

10. Product Specifications

11. Warranties

12. Liability

13. Errors and Omissions

Our Responsibilities

1. Privacy statement and your right

2. Our Website

3. Insurance Coverage

Your Responsibilities

1. Submitting of Service Requests

2. Access to Systems, Sites and People

3. Third party authorizations

3. Payment, Late Payment and Default

4. Non-Solicitation of Clients and Employees

5. Software

6. Copyright and Confidentiality

Appendix A

Service Request Submitting Process

Include a short description of the problem and any screenshots of errors to assist in the resolution of the issue.

If the issue is being submitted by either phone or external email you must include your name, company and return contact details.

Service requests must not be lodged directly with technicians, as this detracts them from resolving the current issue they are working on. If you don't submit your service request following the above approved method, your request will forego a guaranteed response time.

Service Request Submitting Process

Appendix B

Guaranteed Response Times