In these Conditions, the Rate Schedule and every Quote, Order, Plan contract, or other arrangement in connection with the supply of Goods or Services by Roland Schorr & Tower the following words have the following meanings:
“After Hours” means
[5:01pm - 08:00PM Monday to Friday, including Public Holidays]
“Emergency Hours” means
[8:01pm - 07:59am Monday to Friday and all day Saturday and Sunday, including Public Holidays]
“Business Hours” means
[08:00am to 05:00pm Monday to Friday excluding Public Holidays]
"Client”, “You" or “Your” means a person who seeks or obtains a quote for, or who orders, Goods or Services from Us, and includes both a person whose name is on the Order or on an email attached to which is an order, a person who places an order, and a person on whose behalf an Order is placed or on whose behalf it appears and order is placed, and in any case each of their heirs, successors and assigns;
"Conditions" means these terms and conditions;
"Goods" means any goods and/or services sourced by Us or provided by Us in connection with any such good sand/or services including computer hardware and Software and any goods or services provided in connection with any of those things;
“GST” has the meaning given to it under A New Tax System (Goods and Services Tax) Act 1999 (Cth): (If you are outside of Australia adjust to your local tax requirements)
“Order” means any order requested by You to Us for Goods or Services in any form;
“Quote” means a quote provided to You by Us;
“Period” means a particular number of half-days, days, weeks, fortnights, months, or any other period, as may be agreed between Us and the You as the period during which some Services will be provided;
“Plan” means any arrangement between Us and You (whether alone or in conjunction with any other person) for Services(including unlimited support) and/or the provision of Goods provided by Us under an arrangement in connection with Work agreed to be done or progressed for or on behalf of You or any other person at Your request, including as set out in a Plan Schedule;
“Plan Schedule” means the key terms applicable to Plans as set, and as may be varied by Us, from time to time inits absolute discretion without notice to You;
“Public Holidays” means any day which is a public holiday throughout (e.g. NewSouth Wales) other than a bank holiday;
“Rates” means the hourly rates and other charges for Services (including any call-out fees and any Return/Cancellation Fees) set out in the Rates Schedule, a Plan, Plan Schedule, Quote, contract or arrangement entered into by Us and You or in these Conditions, and includes any monies payable to Us on a quantum meruit basis for any work it has done;
“Rate Schedule” means the schedule of rates, charges and conditions for the services of Ours as set, and as may be varied, by Us from time to time in its absolute discretion without notice to You;
“Reasonable Assistance Limits” has the meaning set out in clause 17.2;
“Return/Cancellation Fee” means a fee charged pursuant to clause 12.5 asset by Us from time to time;
“Service request” means a request for service such as adds, moves, changes and technical assistance;
"Services" means the provision of any services by Us including Work, advice and recommendations;
“Software” includes software and any installation, update, associated software and any services provided in connection with any of these things;"
Us”, “Our” or“We” means and its heirs, successors and assigns; and
“Work” means anything We may do, provide, customize, produce or acquire,whether or not in connection with, or for the purposes of, You or Your use or benefit, and includes testing, troubleshooting, installation and configuration of new equipment or software, consulting, scoping, planning, documenting and quoting for complex items.
In these Conditions, the Rate Schedule and every Quote, Order, Plan, contract, or other arrangement in connection with the supply of Goods or Services by Us, unless the contrary intention appears:
Words denoting the singular number only shall include the plural number and vice versa;
Reference to any gender shall include every other gender;
Reference to any Act of Congress, Statute or Regulation shall include any amendment currently in force at the relevant time and any Act of Congress, Statute or Regulation enacted or passed in substitution therefore;
Headings and words put in bold are for convenience of reference only and do not affect the interpretation or construction of these Conditions;
All references to dollars ($) are to US Dollars;
A reference to time is to be your local time zone;
A reference to an individual or person includes a corporation,partnership, joint venture, association, authority, trust, state or government and vice versa;
A reference to a recital, clause,schedule, appendix or exhibit is to a recital, clause, schedule, appendix or exhibit of or to these Conditions;
A recital, schedule, appendix or description of the parties forms part of these Conditions;
A reference to any agreement or document is to that agreement or document (and, where applicable, any of its provisions), as amended, notated, supplemented or replaced from time to time;
Where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;
A reference to “includes” means includes without limitation;
A reference to “will” imports a condition not a warranty; and
A reference to bankruptcy or winding up includes bankruptcy, winding up, liquidation, dissolution, becoming an insolvent under administration, being subject to administration and the occurrence of anything analogous or having a substantially similar effect to any of those conditions or matters under the law of any applicable jurisdiction and to the procedures, circumstances and events which constitute any of those conditions or matters.
Unless otherwise agreed by us in writing, these Conditions are deemed incorporated in and are applicable to (and to the extent of any inconsistency will prevail over) the terms of every Quote, Order, Plan,contract, or other arrangement in connection with the supply of Goods and/or Services by Us to You.
The invalidity or enforce-ability of any one or more of the provisions of this Agreement will not invalidate, or render unenforceable, the remaining provisions of this Agreement.
The minimum term that You acquire the service for is outlined in Our Quote to You, beginning from the first of the next month after the date of signing or approving the Quote.
After the expiry of the Committed Term, an extension of the Term will automatically commence for the same period as the original Committed Term and will continue indefinitely,unless earlier terminated by you as specified in Clause 4
5.1 You acknowledge that no employee or agent of Ours has any right to make any representation, warranty or promise in relation to the supply of Goods or Services other than subject to and as may be contained in the Conditions.
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